Support
Last updated: October 8, 2026
Need help with a service, appointment, payment, or technical issue? Contact Duval Helpdesk using the options below.
Technical support and appointments
Call (904) 326-9592 (work cell).
To change an online booking, open Manage appointment in your booking confirmation or calendar invitation. You can choose another available time or cancel up to 24 hours before the appointment. For later changes, call or email us. Declining the calendar invitation alone does not cancel the booking.
Use this address for technical questions, existing service requests, scheduling, rescheduling, and cancellations. Include your name, the service or device involved, a short description of the problem, and your appointment date and time if applicable.
Manage your subscription
Open secure subscription management to update your card, view invoices, or cancel future renewals. Sign in with the email address used at checkout.
Hosting renews monthly. Domain availability, registration, and renewal arrangements are handled with you personally. Canceling stops future renewals at the end of the paid billing period. Duval Helpdesk handles service setup and shutdown manually. For help with a domain, billing change, or a subscription you cannot find, contact billing below.
Billing and refunds
Include your name and invoice or booking reference, if available. Do not include your full payment-card number or security code.
Cancellation and refund policy
- Cancel before the appointment day: full refund.
- Cancel on the appointment day before the scheduled start: 50% refund.
- Cancel at or after the scheduled start, miss the appointment, or request a refund after service begins or is completed: no refund under the cancellation policy.
Appointment times and cancellation dates use Eastern Time. Cancel through your private appointment link when online changes are available, or email the support address above. The recorded online cancellation time or the time your email reaches our inbox determines the refund. Online cancellation releases the appointment; eligible refunds are processed separately by Duval Helpdesk. See the full cancellation and refund terms, including your rights under applicable law and what happens if we cancel.
Request a new service
Browse services and prices or contact us about your needs. We provide home tech, small business IT, home lab, web services, coaching, and remote support.
Keep your information safe
Do not email passwords, verification codes, full card details, or sensitive files. If remote access or private information is needed, we will arrange an appropriate next step. Support is handled around scheduled appointments; this is not an emergency or 24/7 response service.
For information about how we handle your data, read our Privacy Policy.